Our Operations Team

Our Operations team plays a major role in the success of The Federal Savings Bank. Our team consists of many positions with varying roles and responsibilities that support the entire mortgage process from start to finish. We have operations staffed throughout the United States to ensure that we are providing the highest-level support to our bankers and customer service for our customers.

Joining The Federal Savings Bank operations team means gaining access to:

  • Latest Technology
  • Ability to work on a variety of different loans programs: Jumbo, Super Jumbo, Agency, FHA, VA, USDA, Condo, HECM, Construction, Home Equity Conversion Mortgage (HECM) - The 'New' Reverse Mortgage, and more
  • Continued Training and Education Classes
  • Service Excellence Experience (SEE) support
  • Dedicated resource information on our Employee Intranet

Helping people achieve their dream of home ownership is only possible because our employees are dedicated to helping our borrowers.

Ready to take your career to the next level? Click here to view a list of the career opportunities nationwide.

Our Process

With the entire mortgage process completed in-house, you will to get to know your full team and play an integral part in mortgage process.

Loan Manufacturing Process


The Federal Savings Bank’s accomplishments are a result of our importance of team and professional development. We make sure that every one of our employees has the tools that they need to grow and excel at the Bank. Our training department has a commitment to continuing education of all team members on industry changes and how we conduct business.

There are monthly training sessions for all operations team members including but not limited to industry changes as well as certifications for DPA programs, FHA 203K, FNMA Home Style and VA loans.

Mortgage Operations Development (MOD)

MOD Program Image

The Mortgage Operations Development (MOD) program is an eight-week technical development course designed by The Federal Savings Bank specifically for professionals entering the mortgage industry whose primary objective is to become a Mortgage Processor.

The MOD program is a perfect blend of classroom and on the job learning, with one week in class, followed by a week of job shadowing with our operations experts.

Upon graduation from the MOD program, graduates are experts in the Junior Analyst and Closing Analyst roles at The Federal Savings Bank.

Junior Analyst Role

  • Within the loan process, the Junior Analyst orders and tracks third party items until received and accurately completed within the loan file.

Closing Analyst Role

  • Within the loan process, the Closing Analyst starts the closing checklist upon underwriting approval, addresses all closing/funding conditions, confirm closing date and time with Banker and schedule closing with title company, and finally submit a complete, clean accurate file 48 hours prior to closing.

If you’re looking to start a new career or are just starting out in the mortgage industry and are interested in learning more about MOD, please email recruiting@thefederalsavingsbank.com.

Loan Support and Non-Loan Production Operations

We know that our bankers and operation processing team members play an incredibly important role in the success of the Bank. But our operations team is made up of more than just processing. As we said we control the full loan process in house, this includes roles that are vital to the support of all team members. Our other valued operations teams include:

  • Secondary Marketing
  • Compliance
  • Underwriting
  • Closing
  • Post-closing
  • Suspense
  • Quality Control
  • Loan Servicing
  • Accounting
  • Payroll & Benefits
  • Marketing

If you’re interested in learning about openings within these departments, please click here to view a list of the career opportunities nationwide.